Curating Comfort - Escape The Ordinary
 

Our Policies

Length of Stay

Minimum 2 nights to however long you'd like to be here!

Longer term stays in the off season will be considered individually

Payment

  • A 50% deposit is required at the time of booking to secure a reservation. This may be made by credit card or by e-mail transfer (e-mail transfer is preferred!). Accepted credit cards include VISA and MasterCard (note that bookings may also be made by mailed cheque if done so with enough advance time for the cheque to clear our account; once cleared, the reservation will be secured).
  • Balance of Payment - due at the time of your stay.

 

Cancellations

Parties cancelling prior to four weeks in advance of the arrival date for high season (July & August) or two weeks in advance of the arrival date for mid and low season (September through June) will be refunded their 50% deposit.

Within four weeks of the arrival date for reservations made for July & August (high season) or within two weeks of the arrival date for reservations made for September through June (mid and low seasons), a cancellation will result in a refund of the 50% deposit only if the suite is booked by another party. If not, the deposit is forfeited.  If part of the time is booked by another party, the refund will be prorated accordingly.

Both refund scenarios will be less a 5% cancellation fee.

 

Check-in & Check-out

(exceptions to the times may be accommodated depending on the dates - check with us first)

  • Check-in time is 3:30pm or anytime later
  • Check-out time is 10:30am or anytime earlier

 

Children

Although our children are grown, we are parents so we know from our own travelling experiences how difficult it can be to find a nice place to stay that allows children. At Crooked Tree we do not discriminate! We only ask that you please be very mindful of other guests' privacy and desire for peace and quiet. There is no charge for children under 12 years of age; those 12 and older are regarded as extra adults and a $35/night charge applies ($40 with breakfast).

 

Pets

Well behaved ones are welcome! We have two cats and a Bernese Mountain Dog that are beloved members of our family so we appreciate that our animal-loving guests feel the same way about their pets and will want to travel with them.

A maximum of two pets per suite are allowed.

We charge a nominal pet fee - $10 per night per pet to a maximum of $50 per pet per stay.

We reserve the right to charge an exra pet cleaning fee if your your suite is left in a condition warranting same.  Most of our 'pet guests' are great but, sigh, unfortunately a few are not and HUGE pet clean-ups (hair everywere!) are required.  It is already a very big job to get our large suites readied for their next inhabitants so we do not need an additional burden.  Pet owners are asked to PLEASE respect the right to bring your pets to stay at Crooked Tree with you by cleaning up after them, not letting them up on any furniture/beds and keeping noise levels to a minimum.

 

Smoking

Smoking is only permitted outside on the grounds and away from decks so as not to bother other guests. Butts must not be discarded on the ground (you'll find an ashtray in the cutlery drawer!).